Detection is not working on the Mercusys camera

The detection feature in a camera is a capability that allows it to identify and capture changes in the environment, such as a person walking by, a vehicle passing, or any alterations within its field of view. Once motion is detected, the camera can trigger various actions based on your settings, such as sending an alert/notification, recording video footage, etc.

For Mercusys cameras, motion detection relies on pixel changes and AI motion algorithms. The detection issue is usually associated with the installation and configuration of the camera, involving the sensitivity settings within the app and the configuration of detection areas. If the detection feature is not set up correctly in the app, it may not function as intended. Nevertheless, other factors, such as the camera's installation location, height, and facing angle, can also contribute to this issue.

This article will guide you on how to troubleshoot when the detection feature does not work on the camera.

1. Confirm that the camera’s firmware and the Mercusys app are both up-to-date.

Please go to the App Store and Google Play to upgrade the app to the latest version, and please refer to the following steps for upgrading the camera firmware:

Mercusys app > Camera page > Tap the Manage icon > Tap the Settings icon to enter the camera settings > Scroll down to find the Firmware Update option

2. Ensure the Detection Types and Sensitivity are enabled as desired.

Here, we take MC210 as an example. Go to the camera’s Live View page > Device Settings > Detection, and enable the detection types as desired.

Note: Different camera models have different detection types.

Go to the Detection option in the Device Settings Page. Select one of the Detection types in the Detection page. Enable the Motion Detection and Adjust the Sensitivity.

3. Adjust the suitable Detection Zones.

Here, we take MC210 as an example. Go to the camera’s Live View page > Device Settings > Detection > Detection Zones, and set suitable zones.

If there is no detection zone setting included in the detection type, the activity zone is the full Live View screen.

Select the Set for All option and click the Edit icon. Personalize detection zones by clicking the adding, deleting, and clearing zones option. Then save the changes.

4. Avoid placing the camera towards glasses.

The camera may face issues such as glare and infrared light reflection at night if it is aimed at glass surfaces. This can lead to ambiguous images, which may cause inaccurate detection or even non-detection of events, as the camera relies on algorithms that identify changes in pixel data to recognize events.

If you have finished all the above steps but the problem still persists, please contact Mercusys technical support for further troubleshooting.