How can I view the video recordings of camera from the SD card on a computer?

Please plug the SD into your computer's SD card slot or an SD card adapter.

If you are using the SD card adapter, please insert it into a USB port on your computer.

For Windows:

Depending on your computer settings, a dialog box may appear. If a dialog box does not appear, open Windows File Explorer to locate and select the SD card on the left side of the window.

For MAC:

If you are using the SD card for the first time, your Mac will install the necessary driver software automatically. A device icon will appear on your Mac display. Double-click the icon. You can also click "Finder" to open the Finder window and choose the icon for the SD card under Devices. The contents will be displayed in a separate window.

What if the recorded videos have no sound?

The recorded video uses G.711 as the standard for audio companding.

Some players, such as Windows Media Player, do not support the codec, so the video can be played on Windows with no sound.

Please use a player that supports the G.711 codec, such as the VLC on Windows. It can also be played properly on IOS.

For Android, please use the player that supports the G.711 codec as well.

What if the video recordings cannot be played?

The SD card will be divided into multiple MP4 files automatically once formatted on the MERCUSYS app, and all of the folders will be named as xxxxxxxx_000000_tp00001.mp4, xxxxxxxx_000000_tp00002.mp4, and so on.

These MP4 files cannot be played or opened as they have no recordings. These files are reserved for subsequent files to be written. The actual video recordings will overwrite the files one by one.

Reserved files cannot be played:

Normally recorded videos (the prefix of the file will be replaced with the date and time):

Note:

1. Formatting an SD card with different camera models can result in varying file contents, which is normal.

2. MERCUSYS Camera creates system files like .bin, .pic, and .index for configuration and video management. Deleting these may impair recording and playback.

Other possible files include:

1. snapshot for detection images and indexes.

2. sysxx.bin for disk and video indexing.

3. tp00000.pic for storing detection images.